Unable to set up Personalized Spatial Audio on new AirPods Pro.

Cant get Personalied Spacial audio to work.

Tried it 7 times but it cant get past the right ear. (yes i have a right ear). Im holding it out 30cm what gives? nothing on help area.

is there something im doing wrong?


[Re-Titled by Moderator]

Posted on Sep 28, 2022 01:22 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2022 12:00 PM

Hello Kotep_,


Let's be sure everything is set up properly. Per Listen with Personalized Spatial Audio for AirPods and Beats - Apple Support:


To set up Personalized Spatial Audio, you need an iPhone with iOS 16 and the TrueDepth camera.

After you sign in with your Apple ID, you can use Personalized Spatial Audio on these devices:

  • AirPods Pro (1st or 2nd generation), AirPods Max, AirPods (3rd generation), or Beats Fit Pro
  • Audiovisual content from a supported app
  • An iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac computer with Apple silicon and macOS Ventura


So does your setup meet those requirements? And when you're going through the setup with your right ear, do you get any of the audio or visual cues to move your head? What do you experience?


Thanks!

1 reply
Question marked as Top-ranking reply

Sep 30, 2022 12:00 PM in response to Kotep_

Hello Kotep_,


Let's be sure everything is set up properly. Per Listen with Personalized Spatial Audio for AirPods and Beats - Apple Support:


To set up Personalized Spatial Audio, you need an iPhone with iOS 16 and the TrueDepth camera.

After you sign in with your Apple ID, you can use Personalized Spatial Audio on these devices:

  • AirPods Pro (1st or 2nd generation), AirPods Max, AirPods (3rd generation), or Beats Fit Pro
  • Audiovisual content from a supported app
  • An iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac computer with Apple silicon and macOS Ventura


So does your setup meet those requirements? And when you're going through the setup with your right ear, do you get any of the audio or visual cues to move your head? What do you experience?


Thanks!

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Unable to set up Personalized Spatial Audio on new AirPods Pro.

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