Stuck on preparing

My Apple Watch Series 3 won’t update, it stays stuck on the preparing phase and it made me unpair and reset in order to try to get it to update. Now it’s like a new Apple Watch that needs to be updated before it will pair, but it wont update. I’ve updated my iPhone, turned both the phone and watch off multiple times. Called support. And nothing has worked.

Posted on Sep 28, 2022 10:45 AM

Reply

Similar questions

4 replies

Oct 24, 2022 12:57 PM in response to LexieMessier

Hey Lexie!


Did you ever figure out how to get your Series 3 to update?

I am in the exact place you were - my series 3 is now unpaired and basically a brand new watch and when I try to pair it, it requires the watch update which ALWAYS stalls at "Preparing"...

I even tried pairing it with different iphones just to get the update done, but all fail in the exact same way.

I have spent hours trying all the different suggestions the web has to offer with no luck.


Thanks!


-Greg

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stuck on preparing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.