Cannot access internet

For several weeks I have been unable to access the internet from my phone if I am not on wifi.

iPhone 8

Posted on Sep 24, 2022 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2022 12:01 PM

If Wi-Fi will not connect 

·      Reset the router to factory settings (menu or paper clip)

·      On iphone Settings, General, Transfer iphone or reset, reset, reset network settings

·      If you have a VPN you are strongly recommended to uninstall it and its profile in Settings, General, VPN and device management 

 do all three!

Here's some more steps you can try for Wi-Fi connection issues that may be helpful if your phone will not connect to WiFi

If your iPhone, iPad or iPod touch won't connect to a Wi-Fi network – Apple Support (UK)

 

 


1 reply
Question marked as Top-ranking reply

Sep 24, 2022 12:01 PM in response to Tnt1973

If Wi-Fi will not connect 

·      Reset the router to factory settings (menu or paper clip)

·      On iphone Settings, General, Transfer iphone or reset, reset, reset network settings

·      If you have a VPN you are strongly recommended to uninstall it and its profile in Settings, General, VPN and device management 

 do all three!

Here's some more steps you can try for Wi-Fi connection issues that may be helpful if your phone will not connect to WiFi

If your iPhone, iPad or iPod touch won't connect to a Wi-Fi network – Apple Support (UK)

 

 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot access internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.