Apple Music on Sonos

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Level 1

11 points

Apple Music on Sonos

I believe this is really an issue with Sonos, but perhaps there are fellow Sonos users who are Apple people.

Apple Music runs on my Android smartphone. The Sonos app also runs on the phone. I recently attempted to link Apple Music to Sonos. Sonos goes into a loop first showing an error screen that says the Apple Music Account has to be reauthorized. When selecting reauthorize at the bottom of the error message a screen somes up that says connect Sonos to Apple Music with a contine button. After selecting continue, a screen appears that says setup complete with a "Done" button at the top of the screen. After clicking done,Sonos opens an Apple Music screen that says unable to browse music. And one finds oneself in Sonos loop ****.

Any ideas or seggestions are both welcomed and appreciated.

Cheers!

Windows, Windows 10

Posted on Sep 24, 2022 10:55 AM

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Answer 1

justin_900

Community Specialist

Sep 26, 2022 01:52 PM in response to nextleveldan

Hello nextleveldan,

Welcome to Apple Support Communities!

We want to help ensure the Sonos app and iOS software are working as expected so you can get the most from your music.

If this is caused by a software issue with the Sonos app, try the detailed steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

"1. Close and reopen the app

2. Restart your device

3. Check for updates

4. Delete the app, then redownload it"

if the issue continues, this support article from Sonos might help: Apple Music and Sonos | Sonos

Feel free to contact the app developer if the issue continues with their app and you need additional support: How to contact an app developer - Apple Support

We hope this helps to resolve the issue so you can access you music.

Cheers!

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Answer 2

nextleveldan Author

Level 1

11 points

Sep 26, 2022 02:01 PM in response to justin_900

Hi, Justin.

I spent time on the phone this morning with Sonos tech support regarding this issue.

It was an eye-opening conversation. Even though the Sonos controller app says it supports both iOS and Android that is not true. Right now Apple Music on Adroid is not supported. Sonos only suggestion to get an iOS device and use it to link Apple Music and Sonos.

In spite of misleading their customers about availability on Android, Sonos can provide no estimated completion date for supporting the link on Android.

Makes me think of an old adage. At Sonos, promises are just another thing we make. They could add to that, promises are just another thing we make.

Best Regards,

Dan Taylor

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Apple Music on Sonos

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