Apple.com Cupertino CA

First, you are not addressing Apple in this setting. We are your fellow end users helping each other with tech issues. We have no more access to Apple sales records than you.

First, use this article to see if Apple shows any record of purhcased items:

If you see 'apple.com/bill' on your billing statement - Apple Support

If not, report it to Apple and, yes, definitely include your bank or card issuer in the process.

We are users like you. We do not have access to your account. See this article: View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support