AirPod Pros Disconnect during FaceTime iOS 16.0

Has anyone else had any issues with airpod pros disconnecting from their phone during FaceTime? My AirPods stay fully connected for regular calls and all other audio. I have factory reset my AirPods multiple times. Disconnected and reconnected them to my phone, reset my phone, and I still can’t get it to work right. I even bought new AirPods because I thought maybe the ones I had were defective and I’m still experiencing the same issue. My phone is fully upgraded to the latest software- ios16.0

I’m out of troubleshooting ideas and I don’t know how to fix this issue.

Posted on Sep 19, 2022 04:32 PM

Reply

Similar questions

2 replies

Sep 23, 2022 03:59 PM in response to Kitty1914

Hello and welcome to Apple Support Communities, Kitty1914!


We understand you're experiencing an issue with your AirPods Pro disconnecting whenever you make a FaceTime call.


Make sure you install the latest update to iOS 16.0.2, as it can typically solve abnormal behavior such as you're experiencing: Update your iPhone or iPad - Apple Support


You mentioned that this is occurring with both your new AirPods and your old AirPods, so we'd like to have you look into whether there may be some interference that could be contributing to this. Here's how these steps can help:


Any of these symptoms could be caused by interference affecting the Wi-Fi or Bluetooth signal:

Device doesn't connect or stay connected
Connection is slow and signal strength  is low
Bluetooth audio skips, stutters, cuts off, or has static or buzzing
Pointer movement is erratic or jumpy


You can read more about isolating and removing any interference at: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Let us know the results.

Have a great day!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPod Pros Disconnect during FaceTime iOS 16.0

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.