Videos not syncing to PC Windows 10

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Videos not syncing to PC Windows 10

I am trying to sync/download all of my photos and videos from iCloud to my PC.

I am using iCloud for Windows, and once I access the iCloud Photos folder on my PC, I have right clicked and checked 'Always keep on this device'.

The issue I have, is all of my photos have synced and now have the 'Green Tick' in the status column, and therefore have downloaded to my PC, but all of the videos are stuck at the status of 'Sync Pending' with the sync logo appearing, and nothing I do is changing that (you can see below where it changes from my photos, to videos, and how they are not synced).

You can see below that 42GB (my photos) have downloaded, but the rest of the folder, which contains the videos, has not.

I also get a notification in my Windows Notification Bar stating "iCloud Photos - Some of your photos and videos are currently unavailable, please try again later."

Pleas help!

Windows, Windows 10

Posted on Sep 14, 2022 05:04 AM

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Answer 1

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J_Johnnyboy

Community Specialist

Sep 17, 2022 04:10 PM in response to KingDidge

Hi KingDidge,

We’re happy to provide some assistance.

We recommend the troubleshooting steps via the link below since you are trying to download all of your photos and videos from iCloud to your PC.

Download iCloud photos and videos

To perform the troubleshooting actions recommended by the article above, please read through and complete the steps in the section titled "How to download photos and videos from iCloud.com.”

1) On iCloud.com, click Photos and select a photo or video. Hold the command key on your Mac or control key on your PC to select multiple photos or videos.

2) Click and hold the download button in the upper corner of the window. If you want to download your photo or video as it was originally captured or imported, choose Unmodified Original. For JPEG or H.264 format — including edits, and even if it was originally in HEIF or HEVC format — choose Most Compatible.*

3) Click Download.

If your photos download as a ZIP archive, learn how to uncompress the folder on your Mac or your PC.

We’re recommending the steps above because they directly address the issue you initially reached out to the community about, which is that you are trying to download all of your photos and videos from iCloud to your PC.

If the original problem persists after trying our suggested troubleshooting steps, then try the steps below in the section titled "If you need help downloading your photos or videos."

*Make sure your device isn't on Low Power Mode. Low Power Mode temporarily pauses iCloud Photos. Learn more about Low Power Mode.

*Depending on your internet connection and the number of photos you're downloading, it may take some time for your download to complete.

*Want to make a backup of your photos? Learn how to archive or make copies of the information you store in iCloud.

*See how to transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC.

*Learn how to manage your iCloud storage.

Please provide us with specifics on what you see for more help if your issue has not been resolved, and we will continue from there.

Thanks for using the Apple Support Communities.

Cheers!

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Videos not syncing to PC Windows 10

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