iCloud Photos on Windows 10

Question

iCloud Photos on Windows 10

I am having trouble synchronizing and downloading to my PC. I get repeated alerts "some of your photos and videos are currently unavailable" and the last weeks of photos were missing in the iCloud Photos folder (they are available when I log into iCloud.com in a browser).

The one useful suggestion I found online was to I log out of iCloud.com app and back in and let it re-populate the folder on my PC. This did result in some odd alert about iCloud and OneDrive Backup not being compatible and the folder now living in my home directory (not sure what that all means). The last weeks photos are now visible in the iCloud Photo folder, but a LOT of them are stuck synchronizing, and I get timeout errors if I try to open them.

I have tried clearing and resetting the 'always keep on my device' but no difference.

My phone has lots of free storage (94 of 128GB free), my iCloud account has lots of storage free (only 24GB of 2TB used), and my PC has lots of space free (761GB of 930GB free) and lots of RAM (4.8GB of 10GB free).

Assistance is appreciated.

Windows

Posted on Jan 17, 2023 12:39 AM

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Answer 1

Vilas_S

Community Specialist

Jan 18, 2023 12:00 PM in response to iPhoneAbuser2

Hello iPhoneAbuser2,

Thank you for using Apple Support Communities. We'd like to help get your iCloud Photos to properly populate on your Windows PC. There can be various factors that might be causing this issue to occur. We recommend that you follow this resource for troubleshooting steps you can try for when facing iCloud Photos issues:

If your iCloud Photos aren't loading on your PC - Apple Support

There are other things you can test as well:

1.) Connect to a different Wi-Fi network and see if that helps out

2.) Disable security softwares. This can sometimes interfere with Apple services such as iCloud

3.) Make sure that your PC is fully updated

4.) Test this issue under a new user account on your PC. This is a great way to further isolate possible user account conflicts

If everything is properly set up and the resources or steps don't help you, please reach out to Apple Support for help. They might need to investigate this issue further with you. Just in case, you can use the following link to reach them: Get Support

Thank you for using Apple Support Communities.

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iCloud Photos on Windows 10

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