static with hearing aids iphone 13

I have phonak hearing aids and have upgrade to iphone 13 and currently on ios 15.6.1

i have serious issues with static on a phone call when connected to the hearing aids (not with bluetooth in the car). This is a known issue and I have tried changing the phonak app to Adaptic Bandwidth and also the bluetooth connection of the hearing aid to Headphones, but the problem still exists. Phonak have told me to just change the app to Adaptic Bandwidth but its driving me crazy as I am on the phone for business alot and the call on the other end is telling me its a terrible line and they can't hear me propertly. Please help!

Interestingly there is a software upgrade to IOS 16 available, not sure if I should do this?

Posted on Sep 14, 2022 03:13 AM

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1 reply

Sep 17, 2022 03:01 PM in response to StanzaStyle

Hi StanzaStyle!


We're happy to help resolve this issue with static when using your hearing aid.


  1. Use this guide to rule out potential sources of interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
  2. Make sure your hearing aid is in close range of your iPhone.
  3. Unpair your hearing aid and set it up again: Use hearing devices with iPhone - Apple Support


If you're still having trouble, you should contact Apple Support using this link:


Contact Apple Support


Cheers!

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static with hearing aids iphone 13

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