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llex1 Author

Level 1

5 points

Face ID Not Working

Out of nowhere there’s a problem with my TrueDepth camera and my Face ID doesn’t work. Do I have to pay to get that fixed? That’s not an issue that I could have prevented/controlled.

iPhone 12, iOS 15

Posted on Sep 1, 2022 1:33 PM

Top-ranking reply

Lawrence Finch

Level 10

212,534 points

Posted on Sep 1, 2022 1:40 PM

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.

Note that if the troubleshooting steps in the article don’t resolve the problem there is a link on the article to contact the right support department.

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Face ID Not Working

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