Face ID Not Working

Out of nowhere there’s a problem with my TrueDepth camera and my Face ID doesn’t work. Do I have to pay to get that fixed? That’s not an issue that I could have prevented/controlled.

iPhone 12, iOS 15

Posted on Sep 1, 2022 01:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2022 01:40 PM

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.


Note that if the troubleshooting steps in the article don’t resolve the problem there is a link on the article to contact the right support department.

1 reply
Question marked as Top-ranking reply

Sep 1, 2022 01:40 PM in response to llex1

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.


Note that if the troubleshooting steps in the article don’t resolve the problem there is a link on the article to contact the right support department.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.