I can sign in my icloud using browser but icloud for windows will not allow me to sign in.

Unable to sign you in to your apple id


Posted on Aug 26, 2022 9:26 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2022 3:35 PM

Greetings YCEK,


Are you using security software on your PC? If so, that may be preventing your Apple ID from being able to sign in to iCloud for Windows.


Check out out the information in the article below:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


"If your security software is causing an issue with iCloud for Windows

  • You can't sign in with your Apple ID.
  • You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication. Please try again." 
  • You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding."
  • iCloud services won't update."


Prior to adjusting security settings, check out the recommended troubleshooting steps from the bottom of the article:


"Before you change your security software's setup: 


If the issue persists, let us know the behavior being experienced when attempting to sign in with your Apple ID, including any error message that is received.


Kind regards.

1 reply
Question marked as Top-ranking reply

Aug 27, 2022 3:35 PM in response to YCEK

Greetings YCEK,


Are you using security software on your PC? If so, that may be preventing your Apple ID from being able to sign in to iCloud for Windows.


Check out out the information in the article below:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


"If your security software is causing an issue with iCloud for Windows

  • You can't sign in with your Apple ID.
  • You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication. Please try again." 
  • You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding."
  • iCloud services won't update."


Prior to adjusting security settings, check out the recommended troubleshooting steps from the bottom of the article:


"Before you change your security software's setup: 


If the issue persists, let us know the behavior being experienced when attempting to sign in with your Apple ID, including any error message that is received.


Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can sign in my icloud using browser but icloud for windows will not allow me to sign in.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.