activation lock

hey! so yesterday i emailed apple about a phone i bought a couple years ago but wasnt able to unlock it because it has activation lock, a friend told me i can text apple about it and i did but never got a response, can you help?

Posted on Aug 25, 2022 04:04 PM

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Question marked as Top-ranking reply

Posted on Aug 25, 2022 04:06 PM

Hello ~ That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


Did you buy it from Apple and have the receipt? If not see above information.


~Katana-San~


1 reply
Question marked as Top-ranking reply

Aug 25, 2022 04:06 PM in response to criss_

Hello ~ That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


Did you buy it from Apple and have the receipt? If not see above information.


~Katana-San~


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activation lock

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