For the past few weeks Apple Music has not been playing anything I had queued up using “Play Next”, shuffle also does not work. For example, the next song in a playlist will play even though tapping the playing next icon in the bottom right indicates otherwise.
iPhone 12
Hello Wolfpack2018,
Thank you for reaching out in Apple Support Communities. We understand that the playback controls for Apple Music is not working properly. We'll be happy to help.
For an app that is not functioning as expected, such as Apple Music, we recommend to follow these steps:
1.Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2.Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3.Check for updates
Update your iPhone, iPad, or iPod touch - Apple Support
4.Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app.
Then check to see if the problem with the app is fixed.
This information is outlined in this article and can help resolve the behavior you're experiencing with playback control for Apple Music: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
We look forward to hearing back from you with an update.
Kind regards.
Apple Music Shuffle and Play Next not working
