How do we fix this?

Writing an effective Apple Support Communities question

Is this a New Issue ? If Yes, what exactly changed on this computer ?

Is this an Old Issue ? If Yes, what actions has the user taken to fix this issue ?

After all,  we do not what to suggest possible solutions for what has already been attempted by the User 

Understand, we are all working Remotely from all around the world. 

Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.

Reliable , accurate, details and context will really help to pinpoint a possible solution.

the first step to fixing a problem is knowing what the problem is, so I ask you: what the problem is?