Can't load iCloud Drive - in browser on Mac

Question

Level 1

20 points

Can't load iCloud Drive - in browser on Mac

"There was a problem loading your data for this application" - persistent error on MAC, using Monterey 12.5. I'm using DuckDuckGo browser, but get the same error in Safari & Firefox.

I can see iCloud Drive and access the files in Finder and can also see & access the files on my iPhone in the Files app IOS 15.6.1.

I'm actively considering stopping my use of Dropbox (irritated by their constant notifications to upgrade, even when I'm only just over 80% full) and extending iCloud from 50GB (for backups mainly, shared with my wife) to 200GB, but a bit reluctant to proceed if the iCloud service is rather slow and potentially unreliable. Any thoughts and/or help on this would be most welcome.

MacBook Air 13″, macOS 12.5

Posted on Aug 19, 2022 3:33 AM

Reply

Answer 1

Miche11e_P

Community Specialist

Aug 20, 2022 1:50 PM in response to Marillet

Hi Marillet,

Thanks for contacting Apple Support Communities!

We understand that you're unable to access your iCloud Drive via a web browser due to an alert. This alert can result due to a large number of files within one folder.

We would suggest that you contact Apple directly to help take a look at your account with you. You can find their contact details here: Apple Support

Take care!

Reply

Answer 2

Marillet Author

Level 1

20 points

Aug 21, 2022 3:37 AM in response to Miche11e_P

Thanks Michelle. I did contact Apple Support on a chat line - it's a rather convoluted process though. They suggested connecting via a different network but in doing so I firstly lost the chat connection and had to effectively start over, but secondly, by connecting through the phone network, then access was fine and once I reconnected to my home WiFi all worked perfectly.

I'm not very sure why this happened, but happy that the problem has "gone away", so thanks for your input.

Reply

Can't load iCloud Drive - in browser on Mac

Similar questions