my apple id on my phone isn't highlighted; can't access apple id info on phone

I am not able to install or update apps. When I go to settings and try to access my apple id, it is grayed out and therefore, does not respond to my touch. I can't access it.

iPhone 12 mini, iOS 15

Posted on Aug 12, 2022 05:20 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2022 06:31 PM

Hiremfin,


Re: can't access apple id info on phone


See if this Apple Support article (link below) helps:


Sign in with your Apple ID - Apple Support

Eg: says:

    1. Open the Settings app.
    2. Tap Sign in to your [device].
    3. Enter your Apple ID and password.
    4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

__________________________________


Re: I am not able to install or update apps.


You may need a payment method in your Apple ID account for the first time you use the App Store or iTunes.

(This is required even if you only download free apps.)


How to: Change, add or remove Apple ID payment methods – Apple Support


And

If you can’t download or update apps on your iPhone or iPad – Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Aug 12, 2022 06:31 PM in response to remfin

Hiremfin,


Re: can't access apple id info on phone


See if this Apple Support article (link below) helps:


Sign in with your Apple ID - Apple Support

Eg: says:

    1. Open the Settings app.
    2. Tap Sign in to your [device].
    3. Enter your Apple ID and password.
    4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

__________________________________


Re: I am not able to install or update apps.


You may need a payment method in your Apple ID account for the first time you use the App Store or iTunes.

(This is required even if you only download free apps.)


How to: Change, add or remove Apple ID payment methods – Apple Support


And

If you can’t download or update apps on your iPhone or iPad – Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my apple id on my phone isn't highlighted; can't access apple id info on phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.