Brand new Mac Studio — Trying to update the machine to Monterey 12.5. I click RESTART NOW and it asks me to authenticate — I put in my password and it refuses to take what I know is a valid password. I went so far as to change my password in USERS & GROUPS and still nothing. Any suggestions would be much appreciated.
Mac Studio
mephistofales wrote:
Brand new Mac Studio — Trying to update the machine to Monterey 12.5. I click RESTART NOW and it asks me to authenticate — I put in my password and it refuses to take what I know is a valid password. I went so far as to change my password in USERS & GROUPS and still nothing. Any suggestions would be much appreciated.
What is it you are trying to do...?
Can you boot the machine?
Can you login?
see this thread— Software Update not recognizing Admin Pas… - Apple Community
or
if no insight or resolve, paint a bigger picture of your issue
Thank you. I'm aware. I'm the admin of the account and logged in as the admin. I engaged Apple Technical Support who in turn have engaged some senior engineers as they haven't really seen this problem before. Fingers crossed that someone finds a solution.
I went through the process of booting into safe mode and received the following message when attempting to update my OS:
Hi!
Im trying to update Mac OS Monterey. Yes I can log in, boot etc. this is the one thing, OS update where my password won’t work.
The update requires the user to be logged into the Admin Account of this device
Software Update won't authenticate
