Studio Display Dead After 10 Days

Why are you ‘concerned’? Electronic devices fail all the time, sometimes brand new, sometimes after many years. No manmade device is perfect. Even Apple produces lemons from time to time. So does Mercedes Benz, Rolls Royce. It happens.

The best advice was given. Return it for a refund and order a new one. I understand the backlog has eased up quite a bit. But if your faith in Apple has faltered and you feel ‘gutted and annoyed' then return the Studio Display for a refund and buy something else, some other brand of display.

I also received my Studio Display on July 26, just like you, after waiting two months. It is perfect. Both firmware updates applied without issue and it is performing as advertised. Murphy’s Law and Bad Luck are real and you just got the short end of the stick unfortunately.

Well, you read my answer. I’ve had no problems with the firmware updates. And knowing how only those with problems tend to report them I would surmise that the vast majority of Studio Display owners have not had issues either.

<< I'm gutted, annoyed, but also concerned that such an expensive product can fail so quickly and with so many reports of Firmware problems it's not exactly filling me with confidence to order another. >>

Electromechanical products fail. New ones often have issues at introduction. The manufacturer is standing by their product and offering to exchange for a new one.

I recommend you take them up on the offer and have them send you a new one.

As to your fears, when your new sample shows up, I expect you will like it a lot more, and may grow comfortable using it.

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Also, I recommend you NEVER buy an automobile.

Well, there’s nothing more we volunteers here can do for you. You are on your own. There’s something going on that either you or we are missing as the vast, vast majority of Studio Display owners are NOT experiencing this. Your only avenue is with Apple Support at this time. Good luck.

<< It's only by collecting feedback from users with a wide range of differing set-ups that engineers in Apple might be able to identify the cause. >>

Readers here have been doing that to a certain extent. But Apple Engineers do not troll the forums looking for problems. They work from Bug Reports.

To make progress, you will need to talk to Apple Support, work through the obvious issues, and if no solution, ask for a specialist. Be polite and professional, and ask them to file a Bug Report on your behalf, or add your info to an existing bug report.

Get Support

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peakoverload wrote:

What bug report? A failed firmware update doesn’t generate a bug report. I can though submit collated experiences.

I’m a big fan of Apple and it’s products but I’m very surprised at the responses here which are akin to ‘don’t say anything negative about Apple products’.

I have asked this some question on a number of Mac forums and groups and the response has been quite the opposite with several people reporting they too have had problems and so far from what they have said it looks like one potential cause might be what devices are connected to the display when the firmware update happens.

Anyway clearly the Cult of Mac here is strong so I’ll leave you to it.

I'm sorry you feel like that- I assure you nobody is trying to make you feel dumb or discount your claims.

However, we're just volunteers, and can't really do anything regarding your issue. I'm sorry your Studio Display isn't performing as it should, but we're generally here to provide remote and/or software related help. I wish you luck in troubleshooting your issue.

<< I have asked this some question on a number of Mac forums and groups and the response has been quite the opposite with several people reporting they too have had problems and so far from what they have said it looks like one potential cause might be what devices are connected to the display when the firmware update happens. >>

--> Then you should keep reading and posting on those other forums.

Readers here are focused on providing solutions and work-arounds (if any are known) and fixes as rapidly as is possible through the most effective means known.

If the problem was NEVER seen before, sometimes an issue will transition through a brief fact-finding phase. Accumulating incomplete and nebulous reports of previously-seen malfunction is not generally thought of as very productive to finding solutions for queries posted here.

That is why, rather than directly answering "has anyone else seen this?" We respond, "Tell Apple Support, and when they see enough of it, they'll fix it."

Sound advice from Grant and lkrupp. You may wish to submit feedback here, too - Product Feedback - Apple

<< What bug report? A failed firmware update doesn’t generate a bug report. >>

Then they can help you fix it.