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We do not have sufficient information to reset your security questions.

i dont remember security questions because. i don't have apple device. i register for use apple music. but now but now I'm goging to have apple device and i cant't enter my id

i cant access my phone number but i can access my email

Windows, Windows 10

Posted on Aug 6, 2022 5:27 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2022 6:52 AM

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.

You can’t merge multiple Apple ID accounts.


What happens when you use the same Apple ID as you use to sign in here?


See the following Apple articles:

If you've forgotten your Apple ID email address or phone number

If you've forgotten your Apple ID email address or phone number – Apple Support (UK)


If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

 

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support


Read again -> Related Article -> If you forgot the answers to your Apple ID security questions

👉 Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.




2 replies
Question marked as Top-ranking reply

Aug 6, 2022 6:52 AM in response to NontawatKittayawat

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.

You can’t merge multiple Apple ID accounts.


What happens when you use the same Apple ID as you use to sign in here?


See the following Apple articles:

If you've forgotten your Apple ID email address or phone number

If you've forgotten your Apple ID email address or phone number – Apple Support (UK)


If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

 

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support


Read again -> Related Article -> If you forgot the answers to your Apple ID security questions

👉 Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.




Aug 6, 2022 7:54 AM in response to NontawatKittayawat

For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


Apple on Twitter

We do not have sufficient information to reset your security questions.

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