You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phones screen isn’t working and is stuck on power off screen

How do I fix this

Posted on Aug 6, 2022 12:11 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2022 12:33 AM

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Aug 6, 2022 12:33 AM in response to Danreay806

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My phones screen isn’t working and is stuck on power off screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.