purchased movie will not play

I have purchased movies on Apple TV but they don't appear in my library and when I try to play them it asks me to buy them again, then says "you have purchased this movie already, would you like to download it?" Then after clicking yes, it does nothing and reverts back to original screen.

Posted on Aug 4, 2022 5:06 PM

Similar questions

Purchased movies are no longer available on my Apple TV I purchased several movies via the Apple TV store. Some of them are not available in my library anymore. I can't stream them anymore on mac, ipad or apple tv. They are still available for purchase, so I would need to purchase them again, which I obviously don't want to do. I can still find the proof that I purchased them in my Apple account purchase history online. I sent multiple support requests to Apple but I'm not getting any replies. I tried chatting with someone from Apple, but he wasn't able to resolve my problem. Can someone please restore my purchases? I now downloaded all other movies and made a local backup, don't want anything else to suddenly disapear. [Re-Titled by Moderator]
794 4
Unable to find a purchased movie on Apple TV I purchased a movie a few years ago, I also had at some point deleted it from my library. Now when I go to find it I can't. The only option available is to go to the Apple TV store, repurchase the movie, then it says I've already bought it and that I can download it for free. I have selected that option but nothing happens and the movie has not re-downloaded into my library. How should I be able to access this movie? Thanks. [Re-Titled by Moderator]
1419 5
Samsung Apple TV app not playing movies I bought Purchased a movie and its not showing up in my library. I have the option to buy it again and if I do it just says "it has been purchased, want to watch now?" If I say yes nothing happens
487 1

1 reply

Urquhart1244

Level 10

145,890 points

Aug 4, 2022 8:45 PM in response to alexjwinslow

Try signing out of your account for the app or device, then sign back in. That would hopefully refresh the account information to include the correct Library items, and make purchases playable.

Else restart the device. Then try again.

If the issue persists, then contact Apple Support for further assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

purchased movie will not play

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up