Reset End-to-End
My phone is asking to reset end to end encrypted data but when I put my password and continue it stays the same, I dont know what I'm doing wrong, please help?
Thanks in advance,
Giselle
iPhone 12 Pro Max
User profile for user:
DerekM87
User level:
Community Specialist
Hi giselleferrera,
To clarify, are you being prompted to reset that data as part of restoring an iPhone or moving to a new iPhone? The context of what you're attempting to do would be helpful in isolating what's expected from the device.
In the meantime, you can see some more info about end-to-end encryption here: iCloud security overview - Apple Support
Let us know additional details and we'll continue from there.
Cheers!