Old apple ID required to connect to Apple Media Services

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Level 1

9 points

Old apple ID required to connect to Apple Media Services

A few months ago, I started to get an error message daily that says:

"This Mac can't connect to Apple Media Services because of a problem with [email address]. Open Apple ID preferences to solve this problem".

Additional details:

• The email address listed is the address for a company that I worked for many years ago. I don't have access to the password.

• I haven't used the email address in years.

• When I open the Apple ID preferences, there is no reference to the old email address. The only Apple ID that appears is the account that I currently use (which I've used for many years).

Can anyone help me resolve this issue?

MacBook Air, macOS 12.5

Posted on Jul 28, 2022 07:16 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,125 points

Jul 28, 2022 08:31 AM in response to mookiebowler

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review. *

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Answer 2

mookiebowler Author

Level 1

9 points

Jul 29, 2022 07:32 AM in response to Eric Root

Thanks for your reply. It's challenging to use the Purchase History to try and find apps that would have been bought on the old ID since I can't log in with that ID. I can log in w/ my current ID, but the history doesn't go back far enough. Even if it did, reconciling the list would be difficult.

Is there a way to get the "purchased by" info for each app that I currently have installed?

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Answer 3

Eric Root

Level 10

685,125 points

Jul 29, 2022 07:40 AM in response to mookiebowler

The only way I know to identify which ID purchased an app is the purchases history.

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Old apple ID required to connect to Apple Media Services

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