iCloud password forgotten

Sboller75 Said:

"iCloud password forgotten: [...]My husbands phone broke (android, boooo), and my mom, who is diagnosed with dementia had an iPhone 6 s plus that was an older unlocked phone so she gave it to him. [...]how do we erase and factory reset the iPhone so he can create an iCloud account and log it in to this phone so he can personalize it and download his own apps?"

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Successfully Getting Into a Used iPhone:

Your mother needs to reset her password to sign out of it. Your husband needs an Apple ID. If she never logs out of it, he can never use it with his own account.

Successfully Log in:

So, four steps here for your husband:

1. Change the Password:

Have your mother get her password changed so that she can successfully get into her Apple Account: If you forgot your Apple ID password - Apple Support

2. Set this Up Anew:

Next, have her perform as instructed here, including the sign out: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

3. Create your Apple AD: How to create a new Apple ID - Apple Support

4. Sign in to the iPhone yourself: Sign in with Apple on iPhone - Apple support

Sboller75 Said:

"iCloud password forgotten: Will definitely try these steps thank you!"

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You are welcome. Let us know how it ends up working out.

Back Up First:

IMPORTANT: Once you log into this, be certain you back up your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong afterwards.