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My phone will not updated. It is connected to Wifi but said it is not

Posted on Jul 20, 2022 3:57 PM

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Question marked as Top-ranking reply

Posted on Jul 20, 2022 4:00 PM

Try to update your iPhone via a pc or mac


1: for a Mac with macOS Catalina or later: Update your iPhone, iPad or iPod touch with the Finder – Apple Support (UK)

2: for a Mac with macOS Mojave or earlier or a windows pc: Update your iPhone, iPad or iPod touch with iTunes – Apple Support (UK)


This will help you updating to the latest iOS.


It can be that you also need a carrier update from your carrier, but try updating the iOS first, because you're still on iOS 14

2 replies
Question marked as Top-ranking reply

Jul 20, 2022 4:00 PM in response to Aiddenxx21

Try to update your iPhone via a pc or mac


1: for a Mac with macOS Catalina or later: Update your iPhone, iPad or iPod touch with the Finder – Apple Support (UK)

2: for a Mac with macOS Mojave or earlier or a windows pc: Update your iPhone, iPad or iPod touch with iTunes – Apple Support (UK)


This will help you updating to the latest iOS.


It can be that you also need a carrier update from your carrier, but try updating the iOS first, because you're still on iOS 14

Jul 20, 2022 4:08 PM in response to Aiddenxx21

Just because your iPhone is connected to Wi-Fi, doesn't mean it automatically has access to the Internet. The message is not telling you that the phone is not connecting to Wi-Fi. As such, there may be something amiss your with Internet connection that needs to be checked out first.


Ref: If your iPhone, iPad, or iPod touch won't update - Apple Support

My phone will not updated. It is connected to Wifi but said it is not

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