Try to update your iPhone via a pc or mac
1: for a Mac with macOS Catalina or later: Update your iPhone, iPad or iPod touch with the Finder – Apple Support (UK)
2: for a Mac with macOS Mojave or earlier or a windows pc: Update your iPhone, iPad or iPod touch with iTunes – Apple Support (UK)
This will help you updating to the latest iOS.
It can be that you also need a carrier update from your carrier, but try updating the iOS first, because you're still on iOS 14