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HelpViewer

How can I turn off HelpViewer because it's consuming a lot of my screen time and apparently it is working even though my MacBook is put to sleep. I tried restarting my laptop and even setting an app timer for HelpViewer but neither way worked on my MacBook.

MacBook Pro 16″, macOS 12.4

Posted on Jul 20, 2022 8:02 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2022 1:58 PM

Well, it would appear there might be some Other Issue lurking on this computer.


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance

3 replies
Question marked as Top-ranking reply

Jul 20, 2022 1:58 PM in response to kiromain

Well, it would appear there might be some Other Issue lurking on this computer.


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance

HelpViewer

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