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after restore, the iPhone asks for the old apple ID and password that is no longer available with us.

what needs to be done to completely erase the phone and set up again with new apple id?

Posted on Jul 18, 2022 6:41 PM

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Question marked as Top-ranking reply

Posted on Jul 19, 2022 12:21 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



1 reply
Question marked as Top-ranking reply

Jul 19, 2022 12:21 PM in response to ashtekarsandeep

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -



after restore, the iPhone asks for the old apple ID and password that is no longer available with us.

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