The Apple AirPods can’t connect even if I hold the button for so long

Hello karia227,

If your AirPods aren't connecting to your device as expected, you'll want to start by working through these steps:

If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that you have an iPhone or iPod touch with the latest version of iOS, or an iPad with the latest version of iPadOS.

2. Put both AirPods in the charging case and make sure that both AirPods are charging.

3. To make sure that Bluetooth is on, go to Settings > Bluetooth.

4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.

5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect

6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.

7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.

8. Test your AirPods. If you still can't connect, reset your AirPods.

You'll find those steps here: If your AirPods won't connect

If that doesn't seem to help, let us know which device is paired with your AirPods and which software version it's running. Also, send over some details about which AirPods your have. We'll take a closer look from there.

Cheers.