Someone is using my email address for their Apple ID

Question

Level 1

4 points

Someone is using my email address for their Apple ID

I am getting email Verification emails for my email address. This email address is not used as an Apple ID by me but IS used as the rescue email for my main Apple ID. So I dont want any confusion by someone else using it.

I cant log in because I dont have the Password.

If I try and change the password a telephone number i dont know (obviously!) is shown as the first step to verify its my account.

How do I get them to change their email address, removed or take control of my email address ?

Thanks

Chris

iPhone 4s, iOS 9

Posted on Jul 10, 2022 2:08 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,591 points

Jul 10, 2022 11:33 AM in response to Chrisbz

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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Answer 2

WheelieNick

Level 8

40,401 points

Jul 10, 2022 2:19 AM in response to Chrisbz

First of all. this can only have happened if someone hacked your mailadress

Furthermore, see this link and follow the instructions provided

If you think your Apple ID has been compromised - Apple Support (IN)

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Answer 3

Chrisbz Author

Level 1

4 points

Jul 10, 2022 2:31 AM in response to WheelieNick

Thanks for the reply

Im dont think that they have hacked my email address as i am getting the verify your email address emails: ...

"You recently selected xxxx@xxx.com as your new Apple ID. To verify this email address belongs to you, enter the code below on the email verification page:"

and then the verification code they need to continue ...

It seems that they cant continue with the verification and I cant access access it becasue it has their telephone number only at this point !?! ... its kida in limbo

Chris

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