Giant font sizes in mails sent from Monterey Macs.

We bought some M1 iMacs and users start to experience a strange email problem. A random paragraph in an email has a 10 times bigger font when delivered to the recepient. Sender sees the paragraph in 11pt in "Sent items", but the recepients see it in 110pt! This happens in the latest Outlook version and also in Apple Mail. We thought the recepient's Outlook has a problem, but I checked the raw message in IMAP server, I can clearly see the 110pt HTML tag in it. So it's not a problem with recepient's email client.



Posted on Jul 6, 2022 06:03 AM

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Posted on Jul 6, 2022 06:23 AM


Here's a screenshot of an email with font problem.


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9 replies

Jul 6, 2022 11:57 AM in response to hulktr

UPDATE & Workaround:


I could reproduce this problem with an 2016 Intel MacBook Pro with Monterey installed. Every email I sent with Outlook had some giant lines, but when I used Apple Mail, there were no problems.


Then I noticed "Revert to Legacy Outlook" menu under "Help" and I reverted to the older Outlook interface. And the problem is gone. I compared the mail sources of these messages, older Outlook puts very much less Word tags at the top of the email. It's just fine.


I'm not sure this was a Monterey only problem.

Jul 6, 2022 08:19 AM in response to Tom Gewecke

I asked the hosting company to check for any message body alterations by an antivirus filter etc. They analyzed affected messages to no avail. There's no addin to alter the content of the mails. They're on Postfix server with Zimbra webmail application.


My Google search find a similar problem, someone claimed COM addin for Outlook for Windows removes the dot in 11.0pt so it becomes 110pt. But this would appear in client side only, this change appears in IMAP server.


There might be a problem with Monterey's BASE64 encoder, so they are decoded incorrectly.

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Giant font sizes in mails sent from Monterey Macs.

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