I lost my iPhone. Luckily, I purchase the theft and lost applecare+ previously. However, there are a question when I am trying to claim.
I check the coverage status at first, the status is good.
After that, I click "Start a claim for a lost or stolen device". And I click the device I need to claim.
And then, the website just becomes "We're sorry". And I cannot do anything for it.
iPhone 13 Pro Max
I have contact with the Apple support team, Applecare+ team, and AIG team with apple. I spend 3 hours for calling. But no one gives me a solution. AIG even told me that they could not help file a claim online. Could someone tell me what I should do this time? I am so tired with contacting with all kind of teams of Apple. Is is a waste to buy Applecare+?
We are all other users here so we have no idea why Apple's website is not working correctly. I assume you have tried this link?
File an iPhone Theft and Loss Claim - Official Apple Support
Also take a look at Jonathan Burger's reply in this thread:
AIG Contact Information for Lost Device C… - Apple Community
Claim for applcare+ with theft and lost
