Airtag - impossible to set 'lost mode'

A few days ago I bought 4pcs of AirTags. I joined it to iPhone 8 (iOS 15.5), works correctly, I can see my AirTags in 'Find' app. Problem occurs when I try to set 'Lost mode' for this AirTag - every time I get message 'Lost mode is impossible to set'. I tried to set it on my two iPhones connected to my iCloud (ver. 7 and 8) and MacBook, every time the same problem.

I joined this AirTag to my wife's iPhone (12 mini) - everything works correctly. Next I connect her AirTag to my iPhone - this same problem. In next step I reset my iPhone - any changes. What going on?

iPhone 8

Posted on Jul 2, 2022 04:48 AM

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2 replies

Jul 3, 2022 10:57 AM in response to Cichy75

Hi Cichy75,


Thanks for coming to Apple Support Communities for help today.


We'd suggest double-checking you have followed these steps: Mark an AirTag or other item as lost in Find My on iPhone.


Be sure and test with both a phone number and email address in Step 3.


"Turn on Lost Mode for an item


To mark an item as lost, you need to turn on Lost Mode.

  1. Tap Items at the bottom of the screen, then tap the name of the lost item.
  2. Under Lost Mode, tap Enable.
  3. Follow the onscreen instructions to enter a phone number where you can be reached. To enter an email address instead, tap “Use an email address.”
  4. You can also receive a notification when an updated location for the item is viewable in Find My.
  5. Important: Make sure you allow notifications for the Find My app. See Change notification settings on iPhone.
  6. Tap Activate."


If the issue continues, we'd advise contacting Get Support for a deeper dive.


Have a fantastic day!


Jul 7, 2022 08:48 AM in response to MichaelB2019

Hello MichaelB2019


I resolved this problem - reasons was what I set as a contact if someone find my Airtag- if I set phone number I got notification about problem with turn on 'lost mode'. When I set contact as e-mail, there was not any problem with turn on 'lost mode'. Why it was - I don't know. I thought maybe direct number to Poland is a problem (+48) was a problem and I entered German number (+49) - no changes, the same problem.


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Airtag - impossible to set 'lost mode'

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