iPhone locked
My iPhone was reset and then when I use my previous apple to get access back with the phone, it display that the ID can’t be used to unlock the phone. How could you please help me.
[Email Edited by Moderator]
iPhone 7 Plus
Activation lock can ONLY be released by the owner of the AppleID who last activated the phone and who then didn’t prepare the phone for transfer.
See this article:
How to remove Activation Lock - Apple Support
If needed, you can submit an online support request via the link near the bottom of the article.