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ulysse145 Author

Level 1

4 points

iPhone locked

My iPhone was reset and then when I use my previous apple to get access back with the phone, it display that the ID can’t be used to unlock the phone. How could you please help me.

[Email Edited by Moderator]

iPhone 7 Plus

Posted on Jun 30, 2022 4:05 PM

Top-ranking reply

Chattanoogan

Level 7

25,622 points

Posted on Jun 30, 2022 4:29 PM

Activation lock can ONLY be released by the owner of the AppleID who last activated the phone and who then didn’t prepare the phone for transfer.

See this article:

How to remove Activation Lock - Apple Support

If needed, you can submit an online support request via the link near the bottom of the article.

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iPhone locked

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