iPhone locked
My iPhone was reset and then when I use my previous apple to get access back with the phone, it display that the ID can’t be used to unlock the phone. How could you please help me.
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iPhone 7 Plus
Question marked as
Activation lock can ONLY be released by the owner of the AppleID who last activated the phone and who then didn’t prepare the phone for transfer.
See this article:
How to remove Activation Lock - Apple Support
If needed, you can submit an online support request via the link near the bottom of the article.