Fitness app: activity of external app not counted

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Level 1

4 points

Fitness app: activity of external app not counted

i ride an electric bike, and recently it has an app which sends the KCal I really pushed on the pedals to the iOS Fitness app. It great compared to using the “bike ride” activity in the Fitness App because that overestimated energy consumption, while not triggering an activity underestimated energy consumption.

For some reason though the KCal measured by the external app of the electric bike is not added to my daily activity…

anyone knows why? Attached is an example where you see daily 513 KCal is much lower than the sum of the two activities (395+690KCal) that day

Thanks!

Apple Watch, watchOS 4

Posted on Jun 30, 2022 01:21 AM

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Answer 1

cammen3

Level 1

125 points

Jun 30, 2022 01:38 AM in response to Olivier778

Hello,

from what I understand there is something that does not work with the sync between the Bosch-app and Apple Health.

Could you please start by making sure that your iPhone and Apple Watch are up to date? You can check this by going to Settings > General > Software Update on your iPhone. For your Apple Watch, please open the Watch-app on your iPhone and proceed to General > Software Update to check.

When you've made sure that your system software is up to date, please check if there are any available updates in App Store.

When you're seeing that everything is up to date - please check that everything is set to sync. Go to Settings > Privacy > Health > eBike Connect and turn all categories to on. When you've confirmed everything is on, go back to the Privacy section and enter Fitness Tracking instead. Make sure that eBike Connect is set to on.

Please get back here in the thread with the result! Hope it helps 🤓

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Answer 2

Olivier778 Author

Level 1

4 points

Jul 23, 2022 09:18 AM in response to cammen3

Hi

Thanks for the suggestions, here is what I found:

Everything is up to date:

WatchOS = 4.3.2

iOS = 15.6

Bosch eBike Connect = 4.8.1.1

In privacy > health > eBike Connect all data is set to sync (biking distance and work-outs)

In privacy > "Beweging en Conditie" (= Fitness Tracking), it seems there is no eBike Connect switch. I just see Health app and Waze app. So maybe that is the issue...

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Answer 3

Olivier778 Author

Level 1

4 points

Aug 24, 2022 11:28 AM in response to Olivier778

So to conclude, the ebike connect app provider has to fix the app so it enables the Privacy - Fitness Tracking in iOS? In attached screen I did not find it

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Fitness app: activity of external app not counted

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