You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

PDF files gets locked with out setting any password.

Hello, it is a second instance where my PDF file gets locked without setting any password, I get asked to enter owners password to unlock the document which I have no idea what it is referring to.

MacBook Air 13″, macOS 12.2

Posted on Jun 28, 2022 4:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2022 4:35 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


1 reply
Question marked as Top-ranking reply

Jun 28, 2022 4:35 PM in response to romanshrestha

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


PDF files gets locked with out setting any password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.