Apple pencil (2nd generation) not working

Hello,

I just got the pencil and have paired it and it's even charging. My problem is it doesn't work at all. Is it possible it's defective? I have tried everything from resetting my new iPad Air (5th generation). I'm seriously losing it right now.

TIA, Lori

iPad Air 5 Wi-Fi, Cellular

Posted on Jun 24, 2022 5:18 PM

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2 replies

MichelPM

Level 10

81,525 points

Jun 24, 2022 6:14 PM in response to Blukrystlz

It maybe defective and or could be an issue with the iPad OR both.

I would make an appointment to visit your “local” Apple Store and bring both devices for Apple Genius employees to inspect and evaluate/diagnose.

Genius Bar Reservation and Apple Support Options - Apple

Best of Luck to You!

Blukrystlz Author

Level 1

9 points

Jun 24, 2022 5:56 PM in response to Blukrystlz

Edit: I noticed when it's charging it's connected to Bluetooth, but when I take the pencil off it's no longer connected

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Apple pencil (2nd generation) not working

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