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User profile for user: Lebowski2024
Lebowski2024 Author
User level: Level 1
4 points

Apple started billing me on a credit card I didn't give them or authorize

Like many people, I got forced into paying Apple for extra cloud storage. I opted into the $.99/month plan. About a month ago, my purse got stolen so I canceled all of my credit and debit cards and had the replaced. I was getting nastygrams from Apple that my storage hadn't been paid for. That was the least of my worries in trying to get everything straightened out after the theft, so I decided to ignore it and deal with it when life was less busy.

Today I got an email notice that I had been billed for storage. The receipt had the last 4 digits of one of my new credit cards. The problem is.....I never gave that card number to Apple, nor did I authorize them to use it. I do use Google Chrome as my laptop browser and I do store credit card numbers in Chrome, but I don't do that on my phone, and I never added this card to Apple Pay, or under my Apple ID, or in any other form on my phone. WTF?? Has this happened to anyone else? I'm pretty upset. It's NOT the .99 cents, it's the fact that this happened without permission from me.

I still can't believe it. Anyone else experience this????

iPhone 11, iOS 15

Posted on Jun 24, 2022 3:50 AM

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3 replies
User profile for user: Raicya
Raicya
User level: Level 10
208,977 points

Jun 24, 2022 4:30 AM in response to Lebowski2024

1.

I opted into the $.99/month plan. About a month ago, my purse got stolen so I canceled all of my credit and debit cards and had the replaced

You need to downgrade your iCloud subscription too.

Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.

If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.

The subscription runs as long as you don't downgrade.

You cannot deactivate/pause the subscription for 1 month, but you can downgrade to free (5 GB).

 

If you have upgraded / downgrade iCloud storage, it would take about 1 to 3 business days in order to process.

See this Apple article: Downgrade or cancel your iCloud+ plan

Downgrade or cancel your iCloud+ plan - Apple Support (PH)


2.

See also the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

Request a refund for apps or content that you bought from Apple

Request a refund for apps or content that you bought from Apple - Apple Support

  • You can try to request a refund, refund only within 90 days.
  • If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
  • If your refund is approved, the funds will be applied to the same payment method that you used to buy the item.

 

See the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If you want to cancel a subscription from Apple - Apple Support


3. 

Get more help:

  • Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

 

 



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User profile for user: Lebowski2024
Lebowski2024 Author
User level: Level 1
4 points

Jun 24, 2022 7:16 AM in response to Lebowski2024

I'm aware of what Apple subscriptions are, and indeed, I HAD a subscription. What I'm saying is that I did not replace the stolen credit card number with a new one for Apple to bill, and somehow they are billing me anyway.

As stated in my post, it's not the $.99 cents, it's that somehow Apple hijacked a credit card number and took the money.

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Apple started billing me on a credit card I didn't give them or authorize

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