airpods pro not working properly

AdamPechlat Said:

"airpods pro not working properly: my airpods were returned to me after 14 days of lying in a shelf, they were locked and lost. now the light doesnt work and I cant charge them. Any ideas ?"

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Troubleshooting AirPods Charge:



How to Fix This:

Try troubleshooting the power manually...

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Won’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it needs to resync with the charger.

Hello AdamPechlat,

try to reset your AirPods. —> How to reset your AirPods and AirPods Pro - Apple Support

If that didn‘t solve your issue, please contact Apple Support for further assistance.

Best regards,

dotec