why can't I add a device to my account

I have 2 iMacs for my kids, 1 is connected to my account, but the other is not showing? how do I find it ????

iMac 21.5″, macOS 10.13

Posted on Apr 3, 2022 08:03 AM

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Posted on Apr 3, 2022 08:48 AM

Please refer to View and remove your devices that are associated with Apple ID purchases - Apple Support


You may have some older devices that you never removed. Please remember when you are getting rid of a device (sell, trade-in, etc...) to remove it from your account. For example if you have a Mac to remove follow the instructions in What to do before you sell, give away, or trade in your Mac or Apple Watch What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else etc...


3 replies
Question marked as Top-ranking reply

Apr 3, 2022 08:48 AM in response to nicolle85

Please refer to View and remove your devices that are associated with Apple ID purchases - Apple Support


You may have some older devices that you never removed. Please remember when you are getting rid of a device (sell, trade-in, etc...) to remove it from your account. For example if you have a Mac to remove follow the instructions in What to do before you sell, give away, or trade in your Mac or Apple Watch What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else etc...


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why can't I add a device to my account

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