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Problem with Face ID

"A problem was detected with the TrueDepth Camera. Face ID has been disabled."

Posted on Apr 2, 2022 2:27 PM

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Question marked as Top-ranking reply

Posted on Apr 2, 2022 3:43 PM

Try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

1 reply

Problem with Face ID

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