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I have a new MacBook Pro 13” (2021) that apparently isn’t recognizing my password, and the fingerprint key needs to keep being reset…I cannot reset my password for the MacBook because it says it isn’t connected to the WiFi but I can’t connect it to WiFi until I unlock it and I can’t unlock it until I reset the password which I can’t do until it’s connected to WiFi ….do you see the circle here?
what do I do…helpppppp
areana272 wrote:
I have a new MacBook Pro 13” (2021) that apparently isn’t recognizing my password, and the fingerprint key needs to keep being reset…I cannot reset my password for the MacBook because it says it isn’t connected to the WiFi but I can’t connect it to WiFi until I unlock it and I can’t unlock it until I reset the password which I can’t do until it’s connected to WiFi ….do you see the circle here?
what do I do…helpppppp
There is no 13" 2021 MBP...
However you can see the details from the >About this Mac
Forgot Admin password—
Reset your Mac login password - Apple Support
https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac
Change or reset the password of a macOS user account ...
https://support.apple.com/en-us/HT202860
If you encrypted your Mac’s boot disk with FileVault 2 —
this prevents you from using your Apple ID to reset your password
(since the password is used in FileVault’s encryption). Read this Apple support document for more information about FileVault. see "Turn Off FileVault" Button Grayed Out --… - Apple Community
Reset your login password using your Apple ID
Click the arrow next to “reset it using your Apple ID.” If you don't see an arrow , see the Apple Support article If you can't reset your Mac login password. Enter an Apple ID and password, then click Next. Follow the instructions to reset your login password.
Reset your Mac login password - Apple Support
Call Customer Support (800) MY–APPLE (800–692–7753)
areana272 wrote:
I have a new MacBook Pro 13” (2021) that apparently isn’t recognizing my password, and the fingerprint key needs to keep being reset…I cannot reset my password for the MacBook because it says it isn’t connected to the WiFi but I can’t connect it to WiFi until I unlock it and I can’t unlock it until I reset the password which I can’t do until it’s connected to WiFi ….do you see the circle here?
what do I do…helpppppp
There is no 13" 2021 MBP...
However you can see the details from the >About this Mac
Forgot Admin password—
Reset your Mac login password - Apple Support
https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac
Change or reset the password of a macOS user account ...
https://support.apple.com/en-us/HT202860
If you encrypted your Mac’s boot disk with FileVault 2 —
this prevents you from using your Apple ID to reset your password
(since the password is used in FileVault’s encryption). Read this Apple support document for more information about FileVault. see "Turn Off FileVault" Button Grayed Out --… - Apple Community
Reset your login password using your Apple ID
Click the arrow next to “reset it using your Apple ID.” If you don't see an arrow , see the Apple Support article If you can't reset your Mac login password. Enter an Apple ID and password, then click Next. Follow the instructions to reset your login password.
Reset your Mac login password - Apple Support
Call Customer Support (800) MY–APPLE (800–692–7753)
Sorry I mean the 14” as opposed to the 16”
My main issue was without WiFi or internet access I couldn’t do anything but finally I was able to connect it to WiFi by plugging it directly into my modem and from there open it to the admin reset page (or whatever it’s called ) and fix the issue using some of the steps you provided, so thank you for your response and tips.
Unlock my mac
