Login to app store
When I try to login to the app store on my computer it says my password or ID is incorrect. But I can login everywhere else apple related with the same apple ID and password. How do I fix this?
MacBook Pro 13″, OS X 10.10
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When I try to login to the app store on my computer it says my password or ID is incorrect. But I can login everywhere else apple related with the same apple ID and password. How do I fix this?
MacBook Pro 13″, OS X 10.10
Have you tried restarting the computer? Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.
Have you tried restarting the computer? Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.
EtreCheckPro version: 6.5.6 (6F041)
Report generated: 2022-03-10 14:54:30
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:41
Performance: Excellent
Problem: Other problem
Description:
Unable to login to App store with Apple ID even with verified correct
login details. Unable upgrade Operating System Mac OS Yosemite to OS M
ojave
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
Old operating system - Old operating system versions no longer receive security updates.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
High battery cycle count - Your battery may be losing capacity.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
Vintage hardware - This computer may be considered vintage.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Sharing enabled - This computer has sharing services enabled that could be a security risk.
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013) - Vintage!
MacBook Pro Model: MacBookPro11,1
2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600
BANK 1/DIMM0 - 4 GB DDR3 1600
Battery: Health = Normal - Cycle count = 792
Video Information:
Intel Iris - VRAM: 1536 MB
Color LCD (built-in) 2560 x 1600
Drives:
disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 250.14 GB (193.76 GB used)
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD
250.14 GB (193.76 GB used, 56.11 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: iPhone
Interface en5: Mobile ECM Network Adapter
Interface fw0: Thunderbolt FireWire
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Printer sharing: Enabled
System Software:
OS X Yosemite 10.10.5 (14F2511)
Time since boot: Less than an hour
Security:
Gatekeeper: App Store and identified developers
Antivirus software: Apple
Printer sharing: Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist
Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon
Details: Restrictive config permissions - possibly adware
Launchd: /Library/LaunchDaemons/com.paceap.eden.licensed.plist
Executable: /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https:/activation.paceap.com/InitiateActivation
Details: Exact match found in the legitimate list - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled
Details: Exact match found in the legitimate list - probably OK
Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app/Contents/MacOS/ConsumerTouchDriver -psn_0_114716
Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver -psn_0_176171
Plugin: /Library/Internet Plug-Ins/AdobeExManDetect.plugin
Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
Apps: 40
You have possible adware installed.
Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist
Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon
Details: Restrictive config permissions - possibly adware
Try quitting your VPN Tunnelbear.
There is no VPN running. Tunnelbear is not running and not installed although there might be some reminent files that didn't get deleted.
Login to app store