iPad with 4g
I have an iPad air 2 with sim. Gave this to my son, and hi has his own user logged on to it. Problem is when I try to call him on FaceTime, it rings but nothing happens. Everybody else can call him but me. What’s wrong?
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Does your Son have an iPhone - or just an iPad?
An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is not used for making or receiving calls or sending messages.
However, If paired with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s continuity features.
More information about Continuity and the relevant Cellular services can be found here:
Continuity
Use Continuity to connect your Mac, iPhone, iPad, iPod touch and Apple Watch – Apple Support
SMS/MMS Messaging
WiFi Calling
Make a call with Wi-Fi Calling – Apple Support
If you have an iPhone - and both iPad and iPhone are signed-in to iCloud with the same AppleID, to send SMS/MMS messages from your iPad you must explicitly enable Text Message Forwarding for your iPad on your iPhone...
On your iPhone:
Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.
Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:
Settings > [Your Name / AppleID] > Messages - set to ON
When using FaceTime (this using a regular network connection - over WiFi or Cellular data), ensure that you are calling one of the contact entries configured in FaceTime settings of your Son’s iPad:
Settings > FaceTime > [You can be reached by FaceTime at]
NB: Any cellular numbers here refer explicitly to an iPhone’s Cellular number - and not an iPad DataSIM number.