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how do i erase my iphone 6s without knowing the icloud password the phone was my grandpas now my sisters and i just want to erase it but my grandpa doesnt know his password

please help

iPhone 6s

Posted on Feb 7, 2022 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2022 5:31 PM

If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *    


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.  

1 reply
Question marked as Top-ranking reply

Feb 7, 2022 5:31 PM in response to tatlat

If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *    


If necessary, if he is the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.  

how do i erase my iphone 6s without knowing the icloud password the phone was my grandpas now my sisters and i just want to erase it but my grandpa doesnt know his password

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