battery wont charge on new computer

EAS2 wrote:

Hello.

I bought an Apple refurbished MacBook Pro 13 inch a year ago but didnt use it. It has been in a stable climate. Ive started it up only to find that the battery wont fully charge -

I can only use the computer when it is plugged in. Ive updated all of the software. Any advice or do I have to buy a new battery?

thank you

Intel ?

Try resetting the SMC https://support.apple.com/en-us/HT201295

M1 ?

No SMC or NVRAM on the M1 SoC equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

EAS2 wrote:

Thank you.

yes intel and T2 security chip.

I followed the appropriate instructions at the apple support link. Unfortunately I can’t now get the computer to turn on at all now. 😳

If your Mac doesn't turn on

https://support.apple.com/en-us/HT204267

Get help with your Mac notebook battery

Learn how to optimize the life of the battery in your Mac notebook, fix battery issues, and get service.

https://support.apple.com/en-us/HT204054

Check your coverage

https://support.apple.com/my-support

Learn how to get your Mac fixed and how much it will cost.   https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095