You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot Old Phone Number to Complete 2 Factor Verification Steps.

I'm currently Factory Restoring the phone for the 3rd time because upon powering it on after the Restore its still requiring me to sign in with the previous apple id which is now disabled due to not have the old number it was assigned.


Any solutions??


iPhone SE

Posted on Jan 23, 2022 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2022 10:24 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

1 reply
Question marked as Top-ranking reply

Jan 23, 2022 10:24 AM in response to ThomasHiggins

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

Forgot Old Phone Number to Complete 2 Factor Verification Steps.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.