Not receiving Ask to buy Alerts or Screen Time requests

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Level 1

4 points

Not receiving Ask to buy Alerts or Screen Time requests

Hi,

I am the family organizer but for some reason i am not receiving the ask to buy alerts from my kids or the additional screen time requests. However I am able to see the screen time requests if I go to the my kids screen time menu and approve them but not receiving at all any ask to buy requests or notifications.

I have my wife setup as a parent/guardian and she is able to receive the screen time requests and approve them but on the kids ipad even though she did approved the time the approved app for more time is still locked. Also when I go to the screen time menu on my wife phone it does not appear the kids profile nor even the screen time requests that the kids performed.

My wife which is the parent/guarding is also not receiving any ask to buy alerts. Any idea on how to fix this?

My Wife has an iPhone 12, and both my kids has an iPad Pro (2017) and a iPad (2021). I am the organizer with an iPhone XS Max and all the devices are up to date with the latest IOS version 15.

iPhone XS Max, iOS 15

Posted on Jan 9, 2022 10:19 AM

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Answer 1

Top-ranking reply

Evilshadow Author

Level 1

4 points

Jan 9, 2022 10:47 AM in response to Evilshadow

I was able to solve this issue for the Ask to buy notifications. What I did was to change my Device Name and then Signout from the Appstore and login again. Still havent tested the Screen Time Requests Notification but will update as soon as I am able to do this test.

I found this solution buy looking at another post https://discussions.apple.com/thread/251200553

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Answer 2

Evilshadow Author

Level 1

4 points

Jan 9, 2022 12:37 PM in response to Sarahm132

Hi Sarah,

Just apply the same steps that were posted in a previous post.

https://discussions.apple.com/thread/251200553

Summary of the steps:

Disable and Re-enable Ask to buy on each child.
Rename your device name.
Logout from Appstore and login back again.

if you follow this on each device of every parent/ guardian and organizer all the issues should be resolved.

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Answer 3

Jan 9, 2022 1:07 PM in response to Sarahm132

Thank you. Can I suggest you contact Apple Support and explain your ongoing issue to get it resolved.

You can do this as follows:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above but also again as follows Apple – Location Selector; or
Using the "Apple Support" app, available and downloadable from App Store.

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Answer 4

Evilshadow Author

Level 1

4 points

Jan 9, 2022 11:41 AM in response to Evilshadow

Screen Time requests and Ask to Buy notification approvals has been tested and fully working for the parent/guardian and the family organizer after following resolution steps on the previous post.

https://discussions.apple.com/thread/251200553

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Answer 5

Jan 9, 2022 12:53 PM in response to Sarahm132

Hi Sarahm132, thank you for posting in Apple Support Communities.

I can see that the process that worked for Evilshadow did not work for you.

I wonder if you might check a few settings as explained in the following link to see if that resolves your issue:

https://support.apple.com/en-au/HT203025

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Answer 6

Jan 9, 2022 12:59 PM in response to ShortBlack6857

No, I’ve checked all that too. My daughters ask for more time and click the send request to parent, but I never get notified. I only know it’s there if I go into the screen time function as can be seen here

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Answer 7

Jan 9, 2022 12:22 PM in response to Evilshadow

I have the exact same issue, ask for more time request notifications are not coming through. Any help would be appreciated. I’ve tried restarting all phones, turning on and off screen time but still not working

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Answer 8

Jan 9, 2022 12:40 PM in response to Evilshadow

I’ve done that but still not working

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Not receiving Ask to buy Alerts or Screen Time requests

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