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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
Hi all. Hope someone can help me. I am trying to reset my fathers iPad (he has dementia) for my mother. We don’t know the passcode so though we would reset it. To date have had no luck as I do t know his details (passwords etc). Any help or direction would be greatly appreciated. The phone associated and email accounts are no longer active.
iPad Pro, iPadOS 14
Without the apple ID and Password of the original owner who set up the iPad, you will not be able to use it. Activation Lock is a theft prevention feature. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. You can recycle the device at any Apple Store.
Without the apple ID and Password of the original owner who set up the iPad, you will not be able to use it. Activation Lock is a theft prevention feature. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. You can recycle the device at any Apple Store.
You're welcome. Just in case he might remember, take a look at this link...
https://iforgot.apple.com/password/verify/appleid
Thanks, we’re looking for the receipt.
iPad locked
