My App Store and iTunes are disabled what can I do

Welcome to Apple Support Community! 

So sorry you’re experiencing that error message. 

You are receiving this error, it’s usually because either 

>You have disputed a charge with your bank that came from Apple (your account) and in turn it disables your account. 

>Someone reported unauthorized charges to Apple that were found on your account. 

You will need to contact Apple to see if they can enable the account. Please remember that anytime you see a charge from Apple that you do not recognize, to contact them first before the bank. Making disputes with the bank can lead up to your account being permanently disabled. 

Please review the resource below when you see a charge on your bank statement that you don't recognize. 

If a message says 'Your account has been disabled in the App Store and iTunes': https://support.apple.com/en-us/HT208856

Check your Purchase history > https://support.apple.com/en-us/HT204088

If you See Apple.com/bill on your bank statement > https://support.apple.com/en-us/HT201382

***You will not be able to update payment information until the account is enabled***

You need to call 1-800-My-APPLE to resolve your issue.  https://www.apple.com/contact/

Hope this helps ;)

Maryr4004 Said:

"My App Store and iTunes are disabled"

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Visit this Link: If your Apple ID is locked or disabled - Apple Support

Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Consistent transactions
• Session Times Out
• Disobeying Terms & Conditions